Refund Policy

Last updated: May 5, 2026

1. Early-access 30-day full-refund guarantee

During the early-access window, Enrollo offers a 30-day full refund on first-time charges, no questions asked. If within 30 days of your first paid charge you decide Enrollo is not the right fit, contact us via Help → Send feedback (in-app) or hello@enrollo.io and we will issue a full refund of the most recent charge through Polar — typically within 5 business days. This guarantee applies regardless of jurisdiction and is in addition to any statutory refund rights described in section 4 below.

2. Free trial without payment method

Enrollo offers a 14-day free trial that does not require a credit card. You can fully evaluate the product without payment risk. Trials end automatically after 14 days; if you choose not to subscribe, no charge ever occurs and the account is closed per the data retention policy below.

3. Cancellation

You may cancel an active paid subscription at any time from Settings → Billing → Cancel subscription. Access continues until the end of the current billing period; no further charges occur.

4. Statutory refund rights

• EU consumers: 14-day right of withdrawal under the Consumer Rights Directive (Directive 2011/83/EU). Polar, our payment processor, applies this automatically for EU billing addresses.
• UK consumers: 14-day cancellation right under the Consumer Contracts Regulations 2013 / Consumer Rights Act 2015 where the service was materially misrepresented.
• Other jurisdictions:Polar's standard refund terms apply. Refund eligibility is determined by Polar based on usage, billing cycle, and dispute response.

Refunds beyond statutory minimums are at our discretion. We generally honour good-faith requests when the service materially failed to deliver the represented value (e.g., persistent bug preventing core workflow).

5. How to request a refund

Most refund cases are handled directly through Polar, our payment processor. Open Settings → Billing → Manage billing to reach the Polar customer portal, where you can cancel, view invoices, and request a refund on a recent charge. EU statutory withdrawals (item 4) flow through Polar automatically.

For case-by-case requests outside that flow — service issues, access lost after cancellation, etc. — submit feedback inside Enrollo via Help → Send feedback (type "general"), or email hello@enrollo.io with your organization name.

Approved refunds are processed via Polar back to the original payment method, typically within 5 business days.

6. Annual plans

Annual plans purchased outside the statutory withdrawal window (item 4) are non-refundable for the remainder of the period but remain fully usable through the paid period end date. We do not pro-rate annual cancellations beyond statutory minimums.

7. Chargebacks

If you initiate a bank chargeback instead of contacting us first, your account will be suspended pending dispute resolution with Polar. Direct contact via the in-app feedback channel is always the faster path — chargeback disputes can take 30+ days through card networks. Please reach out to us first.

8. Data export after refund

A refund does not trigger immediate data deletion. Your data follows the standard retention policy (Terms of Service section 5) — 90-day read-only window then permanent deletion. You can download your data at any time from Settings → Billing → Download.

9. Contact

Refund questions: try the Polar customer portal first (Settings → Billing → Manage billing). For anything Polar can't resolve directly, use in-app feedback (preferred) or hello@enrollo.io.